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Working manual

Orders from booking to delivery

Book an order, confirm it, follow its status, and read everything about it in one window.

Last updated 25 September 2026

You are reading the manual without signing in. It describes the screens staff use; opening them needs an account, and the access on that account decides which ones appear.

The journey of an order

Choose any step to read how it works.

Choose a stage to open the article that explains it.

  1. New bookingReception books it
  2. Awaiting confirmationStatus filter
  3. ConfirmedTags can be issued
  4. Register tagsTags & custody
  5. Print labelsOne per item and bag
  6. Home sortingSorter at the customer
  7. PickupDriver scans the seals
  8. Facility intakeSeals and items accepted
  9. In processingWashing batch
  10. PackedRe-sorted, checked, packed
  11. Invoice and paymentCounter or online
  12. Out for deliveryDriver on the way
  13. Delivery codeConfirmed by someone else
  14. DeliveredStatus filter

Booking an order

Book an order

Who can do this
Reception, a manager or the owner.
What it achieves
An order with the customer, visit time and priced services, waiting for confirmation.
Before you start
  • The branch has its services and prices set up.
Steps
  1. RequiredOpen Orders and choose New booking. If you are looking at several branches, choose the branch first.
  2. RequiredType part of the customer's name or phone number and choose them from the list. For someone new, type their name and phone instead.
  3. OptionalFor someone new, tick Save as customer of this branch to keep them for next time.
  4. RequiredCheck the pickup and delivery address and choose the visit time.
  5. RequiredChoose the service and the quantity.
  6. OptionalAdd the customer's email for updates, and notes for the team.
  7. RequiredChoose Create booking.
What should happen next

The order appears with the status Booking requested. The price and tax come from the service list and cannot be changed on the order.

If it does not work
  • The customer is not found: check that you are working in the customer's branch.
  • No services to choose: add them first with Add service on the Orders screen.
The Create booking form with Sunita Shrestha chosen as the customer, her phone and address filled in, Wash and fold 5 kilograms and a note.
Booking for Sunita Shrestha at Lakeside. Choosing her from the list fills in her phone and address.

Next, reception confirms the booking (Confirm on the order card) and issues its tags (Issue tags). Until the order is packed it can still be cancelled with a reason.

Order statuses

The Orders screen with order cards showing number, customer, phone, address, visit time, services, total and status.
Dream Laundry's active orders. The filter next to the search narrows the list by status.
StatusWhat it means
Booking requestedBooked, not yet confirmed by reception.
Booking confirmedConfirmed; tags can be issued.
Tags printedReception issued the tags; they are registered in Tags & custody.
Home sorting assigned, Home sorting startedA sorter is visiting the customer to count, tag and seal the items.
Items sorted and tagged, Bag sealed, Pickup readyEvery item is tagged and every bag sealed; the order waits for pickup.
Driver assigned, Picked upA driver has the order and scanned it on collection.
Seal scanned at the wash plant, Accepted at the wash plantThe wash plant checked the seals and accepted the items.
In processingThe order is in a washing batch.
Re-sorted by customer, Quality checked, PackedItems are sorted back by customer, checked and packed.
Out for deliveryThe driver has it on the way.
Delivery code verified, DeliveredThe customer's delivery code was confirmed and the items handed over.
CancelledStopped with a recorded reason.

An order moves on only when all of its tags and seals have been scanned for that step, so one scanned item cannot move a whole order.

Everything about one order

Details on an order card opens its window: contact and visit, the services and total, buttons for the next step, the tags and seals with their last scan, who was assigned to sort, pick up and deliver, the washing batch, the invoice and payments, and every message sent to the customer, in English or Nepali.

The order window for Sunita Shrestha: status Pickup ready, contact, services, tags and seals, the completed home sort by Deepak Magar, processing and money.
Sunita's order after Deepak's home visit: four tags and seals, the visit completed, ready for pickup.