Working manual
Common questions
The answers customers read on the Sapha website, so staff give the same ones.
The same answers everywhere
These are the questions and answers on the Sapha website, word for word, so that a member of staff answering a call says the same thing a customer read online.
The answers
How do we start using Sapha?
Write to office@nepalgetonline.com. We set up your company and send the owner an invitation; the owner adds the branches, prices and services, then invites the team. Each person signs in with their own email and sees only what their role needs.
What does “chain of custody” actually mean here?
A bag never changes hands on trust alone. Each pickup, intake, batch and delivery writes an event naming the person, the time and the item. Nothing in that trail is edited afterwards — a correction is another event.
Can a driver close their own delivery?
No. The driver can have Sapha send the customer a one-time code, but never sees it and cannot enter it. Someone else at the laundry confirms the code the customer gives, and too many wrong tries lock it.
What happens when the network drops mid-route?
Scans and task steps keep working. They are held in an ordered queue on the phone and sent once the connection is back, so a van in a dead zone does not break the day's record, and nothing is recorded twice.
Is my workspace separated from other businesses?
Yes. Each business is its own company in Sapha and the separation is enforced in the data layer. Nobody from another company can see your customers, orders or money.
Do you support Nepali?
Yes. Everyone chooses English or Nepali for themselves: menus, buttons and screens switch straight away. Customers follow their order on a tracking page in the language they prefer. SMS updates — coming soon.
What does it cost?
It depends on how you work: one shop counter, several branches with route work, or hotel contracts. Write to office@nepalgetonline.com and we will walk you through Sapha and send a price for your laundry.