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A clear service and time slot at the counter or on a route.
Sapha · Built in Nepal
From the customer’s door to the final fold—nothing gets lost.
One accountable workflow for bookings, sealed bags, pickup, processing, delivery and the people doing the work.
- Company isolated
- English and नेपाली
- Append-only custody
Chain of custody
Every handover is an event, not a status field.
Company isolated
One company per business, separated in the data.
Offline tolerant
Scans made without signal are sent in order when it returns.
Made for Nepal
English and नेपाली, eSewa and Khalti. SMS updates — coming soon.
What it does
The parts of a laundry that usually go missing, written down.
One app for the counter, the van, the wash plant and the office, with a Help manual for every role.
Orders, tags and seals
Book once. Every article, bag and seal underneath the order carries its own identity for the rest of the journey.
Labels and phone scanning
Print a QR label for every item and bag, and scan it with any phone camera. Who held the bag, where, and when is a record you read back — not a memory.
Delivery the driver cannot self-approve
The customer receives a one-time code that the driver never sees. Someone else at the laundry confirms it, and wrong tries lock the step.
Payments and the cash close
Invoices from the booked prices, counter payments, and eSewa or Khalti by QR code. Each branch counts its drawer at the end of the day against what Sapha expects.
Customer updates
Customers follow their order on a tracking page, in English or Nepali, where they can also pay. SMS updates — coming soon.
Branches
Run several shops and a wash plant in one company. Each person works in the branches they are given; the owner sees them all.
Staff and attendance
Staff clock in and out in their branch, and HR keeps employment records and drafts the month's payroll from them.
Roles and permissions
Build the roles your floor actually has. Every screen and button needs a permission, and drivers and sorters see only the work assigned to them.
Your company, sealed off
Each business works inside its own company, separated at the data layer rather than by hiding a menu item.
Works through dead zones
Vans lose signal. Scans and task steps made offline wait in order on the phone and are sent when the connection returns.
Pickup to return
Every handover is a scan. Five moments the customer sees.
The floor records far more than this. These five are what a customer follows, and each one is closed by a scan rather than by someone saying it happened.
Tag & seal
Every item and bag receives a traceable identity.
Pick up
Custody changes only after a verified scan.
Process
Batches, quality checks and re-sorting stay accountable.
Return
A one-time code closes the delivery and the record.
Why custody first
A lost sari is not a reporting problem. It is a custody problem.
Most laundry software tells you what state an order is in. That is a field somebody typed. It does not tell you who was holding the bag when it stopped being where it should be.
We built the event trail first and the screens second. When a hotel asks where forty pillowcases went, the answer is a sequence of scans with names and timestamps on it.
See the hotel & B2B view- Handovers are events, and events are append-only.
- A correction is a new event, never a silent edit.
- Delivery needs a code the driver does not hold.
- Every action is attributed to a person and a role.
- Offline work is queued in order, not dropped.
Hotels & contracted linen
Linen your housekeeping team can audit.
Every sheet and towel tagged, every bag sealed and scanned out and back in. A missing bag is found by its last scan, with a name and a time, instead of argued about at month end.
Read the hotel viewPricing
Priced for how you work.
A shop counter, a route operation and a hotel linen contract are different businesses. We walk through yours and send a written price for your laundry.
What a walkthrough covers
- Your actual flow, from intake to the point money changes hands.
- Your branches, services and prices set up in Sapha.
- The roles your team needs, from reception to the driver.
- A written price for your laundry.
Included for every company
- Every part of Sapha described on this page.
- English and Nepali for everyone on the team.
- The Help manual, with a guide for each task.
- Your own company, sealed off from every other.
Questions
The things people ask before the first call.
How do we start using Sapha?
Write to office@nepalgetonline.com. We set up your company and send the owner an invitation; the owner adds the branches, prices and services, then invites the team. Each person signs in with their own email and sees only what their role needs.
What does “chain of custody” actually mean here?
A bag never changes hands on trust alone. Each pickup, intake, batch and delivery writes an event naming the person, the time and the item. Nothing in that trail is edited afterwards — a correction is another event.
Can a driver close their own delivery?
No. The driver can have Sapha send the customer a one-time code, but never sees it and cannot enter it. Someone else at the laundry confirms the code the customer gives, and too many wrong tries lock it.
What happens when the network drops mid-route?
Scans and task steps keep working. They are held in an ordered queue on the phone and sent once the connection is back, so a van in a dead zone does not break the day's record, and nothing is recorded twice.
Is my workspace separated from other businesses?
Yes. Each business is its own company in Sapha and the separation is enforced in the data layer. Nobody from another company can see your customers, orders or money.
Do you support Nepali?
Yes. Everyone chooses English or Nepali for themselves: menus, buttons and screens switch straight away. Customers follow their order on a tracking page in the language they prefer. SMS updates — coming soon.
What does it cost?
It depends on how you work: one shop counter, several branches with route work, or hotel contracts. Write to office@nepalgetonline.com and we will walk you through Sapha and send a price for your laundry.
Talk to us
Request a walkthrough.
Tell us your laundry’s name, how many branches you run and a phone number, and we will arrange a walkthrough. If your team already has access, sign in and keep working.
Tell us about your laundry
A few details and we will reply to arrange the walkthrough.
Or email office@nepalgetonline.com