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Working manual

Tags, seals and custody

Register an order's tags and seals, record each handover with a scan, and deal with exceptions.

Last updated 25 September 2026

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Registering tags and seals

Register an order's tags and seals

Who can do this
Reception, or the sorter assigned to the home visit.
What it achieves
Every item and bag of the order has its own code that can be scanned and printed.
Before you start
  • The order's tags have been issued (status Tags printed) and nothing is registered for it yet.
Steps
  1. RequiredOpen Tags & custody and choose Register tags.
  2. RequiredChoose the order.
  3. RequiredEnter how many item tags and how many bag seals it needs.
  4. RequiredChoose Issue tags and seals.
What should happen next

Each tag and seal gets a code (item tags start with ITM, bag seals with BAG). Print them from the order window with Print labels.

If it does not work
  • The order is not in the list: its tags are not issued yet, or it is already registered.
The Register item tags and bag seals window with an order for Rajesh KC chosen and counts for item tags and bag seals.
Registering tags for Rajesh KC's order.

Recording each handover

Every time a tag or seal changes hands it is scanned with the step it has reached and where it happened. A scan is refused if it is out of order, a repeat, or not your role's step, so the record stays true. Scans made without a connection are kept on the device and sent in order later.

Tag or sealSteps, in order
Item tagHome sort started → Items sorted and tagged → Picked up → Facility intake accepted → Customer re-sorted → Quality checked → Packed → Out for delivery → Delivered
Bag sealBag sealed → Picked up → Seal scanned at the wash plant → Accepted at the wash plant
The Record a scan window with a code box and camera button, the step, where, and an optional note.
Record a scan (the Scan button). The camera button beside the code box reads the label.
Tags and custody with one open exception about a tea stain and the custody timeline of recent scans.
Tags & custody at Dream Laundry: one open exception, and the latest scans with who made them and where.

Exceptions: damage, stains, missing items

When something is wrong with an item (a stain, a tear, a missing piece), record an exception on its tag with a note, as Deepak did for a tea stain on Sunita's kurta before pickup. The exception does not move the item on. Reception, a manager or the owner then chooses Resolve and writes what was decided.