What the customer sees

Working manual

What the customer sees

The tracking page behind the ticket's QR code, online payment, and order updates by notification, email or SMS.

Last updated 25 September 2026

You are reading the manual without signing in. It describes the screens staff use; opening them needs an account, and the access on that account decides which ones appear.

The tracking page

The QR code on the customer's ticket opens their order's own page, without an account or password. It shows the order's progress, the visit time, the total, what is left to pay, and the branch with a call button. A language button switches it to Nepali.

A phone showing Dream Laundry's tracking page for Sunita: Booked, Collected, Cleaning, Packed and On the way ticked, the total, a Pay with eSewa button and the Lakeside branch. — Sunita's tracking page while her order is on the way.

The same tracking page in Nepali. — The same page after pressing नेपाली.

The page shows the customer's first name and the order, never their phone number or address. Anyone holding the ticket can open it, so customers should keep their ticket as they would a receipt.

Order updates to the customer

Sapha writes a message at each milestone (booking confirmed, ready for pickup, received at the plant, packed, out for delivery, delivered), in the language chosen in Settings. The order window lists every message and its state.

Way	How the customer gets it
Phone notification	The customer taps Notify me on this phone on their tracking page. On iPhone the page must first be added to the Home Screen.
Email	When an email service is connected: to the address on the order, or one the customer adds on their tracking page.
SMS	When the company has its own SMS account connected.

Staff can turn on notifications for themselves too, with the bell in the top bar: they are told when a task is assigned to them, and managers when a custody problem is recorded in their branch.