Labels, tickets and scanning

Working manual

Labels, tickets and scanning

Print item labels and customer tickets, and scan them with a phone camera or a handheld scanner.

Last updated 25 September 2026

You are reading the manual without signing in. It describes the screens staff use; opening them needs an account, and the access on that account decides which ones appear.

Printing item labels

Once an order's tags are registered, Print labels in its window prints one label per item tag and bag seal. Each label carries a QR code, the code in words, the order number, the customer and the branch.

The Labels window with the 50 by 30 millimetre size chosen, four labels with QR codes, a hint about printer settings and a Print 4 labels button. — Labels for Sunita's order: one bag seal and three item tags.

Label size	Use it for
50 × 30 mm, 40 × 30 mm, 58 × 40 mm	Small thermal label printers for tags on clothes and bags.
100 × 50 mm	Larger shipping labels, for sealed bags and packages.
A4 sheet, 24 labels	An ordinary office printer with A4 label sheets.

In the print window choose your label printer, the same paper size, no margins and 100% scale. On a phone, print with AirPrint, Mopria or the printer's own app.

The customer's ticket

Print ticket in the order window prints the customer's copy on an 80 mm or 58 mm receipt roll or an A5 sheet: the branch name and phone, a QR code, the order, the items with prices, the total and the number of bags. The customer scans the QR code with their own phone to follow the order.

The Ticket window showing an 80 millimetre receipt with Dream Laundry Lakeside, a QR code, the order number and customer details. — Sunita's ticket on an 80 mm receipt roll.

Scanning with a phone camera

Wherever a Scan button or a camera icon appears (Scan order or tag on Orders, the code box in Tags & custody), the phone or laptop camera opens. Hold the label inside the frame; it is read automatically. The first time, the browser asks to allow the camera.

The Scan order or tag window with the camera pointed at a printed item tag for Sunita Shrestha. — Scanning one of Sunita's item tags on the counter.

Sunita Shrestha's order window opened after the scan. — The scan found the tag's order and opened it.

No camera, or the camera is blocked: type the code in Or type the code under the camera picture.
Handheld USB or Bluetooth scanners work too: click in the code box and scan; the scanner types the code.
On a phone with a front and back camera, Switch camera changes between them; Light turns on the torch where the phone allows it.
The camera works only on the secure Sapha address, which is the normal one.