Help and manual

Working manual

Getting started

What Sapha is, how to sign in, how the screen is laid out, and how to switch language.

Last updated 25 September 2026

You are reading the manual without signing in. It describes the screens staff use; opening them needs an account, and the access on that account decides which ones appear.

What Sapha is

Sapha runs a laundry from booking to delivery: customers, orders, the tags and seals on every item, pickup and delivery, washing batches, stock, invoices and payments, the daily cash count, and the people doing the work. Every handover is recorded, so at any moment you can see where an item is and who had it last.

The pictures in this manual show Dream Laundry, an example laundry in Pokhara with two branches, Lakeside and Chipledhunga. Its staff, customers, phone numbers and orders are made up. Your own workspace looks the same, with your own company's work in it.

Signing in

Open the Sapha address in any browser, on a computer, tablet or phone, and choose Team sign in. Enter the email address your company invited and your password. The language button in the corner switches the sign-in page between English and Nepali.

The sign-in screen: an email box, a password box and a Sign in button beside a panel explaining the workspace. — The sign-in screen. Under the Sign in button are a forgotten-password link and the route for a company's very first owner.

A new team member receives an invitation link from their company. The invitation is valid for seven days.

Open the invitation link and choose Create sign-in.
Enter your name, the email address the invitation was sent to, and a password of at least 12 characters.
Sapha sends an email to confirm the address. Open it and follow the link.
Sign in, open the invitation link again and choose Accept and open. You are now in your company's workspace.
If you already have a Sapha sign-in, for example from another company, choose Sign in instead and then accept.

The invitation page with Sign in and Create sign-in buttons. — An invitation opened on a computer that is not signed in yet.

Forgot your password? Choose Forgot your password? on the sign-in page. Sapha emails you a link to a page where you choose a new one. If an invitation has expired, ask the person who manages your company's access to send a new one.

Choosing your company and branch

If you work for more than one company, Sapha asks which one you are working for after you sign in. If you work in more than one branch of the same company, it then asks which branch you are working in now. You see and record only that branch's work until you switch.

A phone screen titled Choose your branch, with a Work here button for Lakeside and for Chipledhunga. — Ramesh, a Dream Laundry driver, works for both branches. After signing in on his phone he chooses where he is working today.

Owners and managers can also choose All my branches to see every branch together. Anything new they create (a booking, a customer, a batch) belongs to one branch, so Sapha then asks which branch it is for. The full story is in Branches and your working branch.

The screen

Control room with counts of active orders, pickups, processing and money owed, the chain of custody, attention items and recent events. — Anita, Dream Laundry's owner, lands on Control room: today's work in numbers, what needs attention, and the latest events across both branches.

Part of the screen	What it is for
Menu on the left	The screens your role opens. Someone who cannot see a screen simply does not have it in the menu; that is not a fault. On a phone the menu hides behind the button in the top corner.
Branch box in the top bar	The branch you are working in. Change it at any time; the screens reload for that branch.
Clock in / Clock out	Starts and ends your shift in the branch you are working in. See Clocking in and attendance.
Bell	Turns on notifications on this device, for example when a task is assigned to you.
Online / Offline	Shows whether the device is connected. Scans and updates made offline are kept on the device and sent in order when the connection returns.
Language button	Switches every menu, button and label between English and Nepali. The choice is remembered on this device.

The top bar for Sita at the Lakeside counter: company name, branch Lakeside, a Clock out button, the bell, Online and the language button. — The top bar for Sita, who works only at Lakeside: her branch is fixed, and she is on shift, so the button reads Clock out.

Not everyone lands on Control room. Sapha opens the first screen in the menu that your permissions allow; a driver, for example, lands on Tags & custody and finds the day's tasks under Dispatch.

English and Nepali

Press the language button in the top bar. The menus, buttons, labels and the brand switch to Nepali (the name reads सफा), and back to English with the same button. The choice is shared between the public site, the sign-in page and the app on this device.

Control room with the menu and labels in Nepali. — The same Control room in Nepali.

This manual also follows the language you choose. Customer messages are sent in the language the company chooses in Settings.

Using Sapha on a phone

Sapha works in the phone's browser; nothing has to be installed. To keep it one tap away, add it to the home screen: on Android use the browser menu and Install app or Add to Home screen; on iPhone tap Share, then Add to Home Screen. It then opens like an app, with the Sapha icon.

The phone's camera can read the QR codes on tags, seals and tickets wherever a Scan button appears. See Labels, tickets and scanning.